Frequently Asked Questions

Everything you need to know about your UBR shopping experience.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to start your request.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.

Can I track my order?

Yes, once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

Are your materials sustainably sourced?

UBR is committed to ethical fashion. We work closely with our suppliers to ensure high-quality, durable materials that meet global social and environmental standards.